Politique d’expédition
At Japan Goods Direct, every order is carefully packed and shipped from Hiroshima, Japan. We take great pride in our attention to detail to ensure your orders arrive safely and in excellent condition. Your unboxing experience matters to us.
Processing Time
Orders are typically processed within 1 business day after payment is confirmed.
You will receive an email notification after your order has shipped.
How Shipping Is Calculated:
Shipping charges are calculated based on the total packed weight of your order.
Your shipping cost includes the complete fulfillment process, including the international postage, protective packaging materials, and preparation required to ship your order from Japan.
Sticker-Only Orders (Tracked Shipping)
Sticker-only orders are charged using a flat shipping rate based on our lowest shipping tiers. Currently:
US: $9.99
EU: $11.99
Gummy-Only Orders (Tracked Shipping)
Gummy orders are calculated according to the total packed weight of the shipment.
Mixed Orders (Tracked Shipping)
When stickers are added to an order, everything ships together as one tracked package. The shipping guidelines for gummy-only orders are followed. There is no additional shipping charge for the stickers.
🇺🇸 U.S. Shipping
All U.S. orders are shipped using local shipping networks, including Japan Post. These carriers offer the best balance of cost, reliability, and delivery speed.
Delivery usually takes 10–12 business days on average, depending on location, customs volume, or seasonality.
All import duties and applicable taxes are included in your shipping calculation at checkout. The amount shown at checkout is your final shipping-related cost—there are no additional import fees upon delivery.
🇪🇺 EU Region Shipping
Beginning July 1, 2026, the European Union introduced a €3 customs duty on many imported consumer goods valued below €150. The charge is assessed per line item declared on the enclosed shipping label, and not according to the physical quantity associated with each declared line item.
Japan Goods Direct takes care to avoid unnecessary EU customs charges. Whenever permitted, products are grouped onto the fewest possible customs declaration line— typically one line for gummy-only orders and two lines for mixed gummy and sticker orders. Additional lines are used only when required for other product categories.
As a result, customers may typically be assessed €3 on gummy-only orders, €6 for mixed gummy and sticker orders, and more if additional product categories are included.
If you have questions regarding the potential composition of your order's shipping label, please contact us.
Estimated delivery is 10–12 business days, depending on destination, customs processing, and seasonal demand.
🌍 Other Shipping Regions
Estimated delivery times:
Asia: 8–10 business days on average
The UK: 10–12 business days on average
Other Regions: 10–12 business days on average
Please note that delivery times may vary depending on your country’s postal system, customs clearance, or seasonality.
Delivery Issues
If your order hasn’t arrived within 30 business days, please contact us at japangoodsdirect@gmail.com with your order number.
We’ll promptly investigate and work with the carrier to resolve the issue.