Legal notice

Legal Notice (Specified Commercial Transactions Act)

Seller
Japan Goods Direct

Business Representative
Troy Carr

Business Address
Hiroshima, Japan
The full business address will be provided promptly upon request.

Telephone Number
080-1111-5126

Email Address
japangoodsdirect@gmail.com

Customer Support Hours
Monday–Friday, 9:00 AM–5:00 PM JST  

Email inquiries are accepted anytime.

Product Prices
Product prices are displayed on each product page.

Shipping Fees
Shipping fees are calculated based on destination, order weight, and selected shipping method. The applicable shipping fee is displayed during checkout before payment is completed.

Additional Charges Other Than Product Price
No additional charges apply other than product prices, shipping fees, and any charges clearly displayed during checkout.

Product Delivery Period
Orders are typically processed within 1 business day after payment confirmation.

Average delivery times are 10 to 12 business days, but may vary depending on destination, customs clearance, and local postal conditions.

Payment Methods and Timing
Payment is processed at the time the order is placed using the payment method selected during checkout.

Available payment methods are displayed during checkout.

Return Period
Due to the nature of our products, returns are generally not accepted after delivery.

However, if an item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

Refund Policy
If a refund is approved, it will be processed after review of the order issue.
Refunds will be issued to the original payment method used for the purchase.

Return Shipping Policy
If the issue is caused by Japan Goods Direct (such as an incorrect or defective item), return shipping costs will be covered by us.

For customer-requested returns unrelated to an error on our part, return shipping costs may be the responsibility of the customer.